Occupational Safety & Health

Highfield Level 2 Award in Conflict Management (RQF)

Highfield Level 2 Award in Conflict Management (RQF)

Who is this qualification for?

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Subjects covered include the role of communication, the assessment of risks in conflict situations and follow up practices after such events. 

How long will it take?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours, 11-hours of which are guided learning (GL).  The delivery may be adjusted in accordance with learners needs and/or local circumstances.

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.

Assessment method

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.